How does identification work and why is it needed?
How it works and why identification is needed.
Onramper does not store any information that you fill in when transacting with a relevant onramp through our platform. The same applies to any documents or photos you might upload. Instead, everything is sent directly to the onramp that facilitates your transaction. As such, we cannot currently ensure that the same information and documentation can be re-used across various fiat onramps.
Why do I have to verify my identity?
Depending on the onramp you chose, verification of your identity is required by law to execute the conversion of fiat currencies to cryptocurrencies. This process exists to minimize the risk of suspicious transactions involved with money laundering or the financing of terrorism. Such customer due diligence and transaction monitoring are required by law in virtually any jurisdiction. Identity verification is done by the onramp you choose to buy cryptocurrency from.
Transactions with Wyre do not require uploading a copy of your passport or identity document.
How long does ID verification take?
As ID verification is done by the individual fiat onramps, this depends on which onramp you used. It usually takes MoonPay between two and thirty minutes to verify your identity.
For other onramps, ID verification might take anywhere between a few minutes and 24 hours.
Why is my document not accepted?
Onramper cannot help you with questions regarding ID verification, as this process is executed (or outsourced) by the fiat onramps. If required, get assistance from the onramp you used for your transaction. Info on how to do this is found in the mail you received.
Why does a user need to verify with each transaction?
The first time a user transacts, he/she has to complete a fiat onramp’s Know-Your-Customer process. This can be done without leaving your page! If the user does another transaction using the same onramp later, there’s no need to go through KYC again.
Onramper does not save any KYC information. All user information is sent directly to the relevant partner that facilitates the transaction. As such, we cannot currently ensure that the same information and documentation can be re-used across various fiat onramps. We do have KYC re-use on our roadmap, but for later this year (Q3/Q4 2022).
Did not find what you were looking for?
If the expected transaction time has elapsed and you can’t find what you’re looking for among the FAQ of your onramp (seller), please open a support inquiry with BTCDirect, Coinify, Indacoin, Moonpay, Wyre, or Xanpool. If you’ve used Mercuryo, please use the chat bubble on their website here and if you’ve used Utorg, use the chat bubble on their website.