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  2. Buying/Selling Crypto

How to Get Help with Your Crypto Transactions

For the best support with your crypto transactions, we recommend contacting the onramp provider that processed your purchase directly. As Onramper acts as a fiat-to-crypto aggregator and does not handle payments or provide cryptocurrency, the onramp you used will have all the details necessary to assist you with your order.

Steps to Get Help:

  1. Check Your Order Confirmation Email: The name of the onramp provider that facilitated your transaction can be found in your confirmation email.
  2. Contact the Onramp Support Team: Visit the support page of your onramp or use the support contact links provided below to reach their dedicated team.
  3. Reach Out to Onramper Support: If you need additional guidance, our team is available at support@onramper.com to help point you in the right direction.

Onramp Support Contacts


Onramp Support Email/Link
Alchemy Pay Icon Alchemy Pay support@alchemypay.org
BTC Direct Icon BTC Direct BTCDirect Support
Binance P2P Icon Binance P2P Binance Live Support
Banxa Icon Banxa Banxa Support
Coinify Icon Coinify Coinify Support
Fonbnk Icon Fonbnk FonBnk Support
Gate Connect Icon Gate Connect support@gatelt.com
Guardarian Icon Guardarian support@guardarian.com
Itez Icon Itez support@itez.com
Koywe Icon Koywe Unavailable
LocalRamp Icon LocalRamp business@localramp.co
Moonpay Icon Moonpay Moonpay Support
Neocrypto Icon Neocrypto support@neocrypto.net
Onmeta Icon Onmeta support@onmeta.in
Onramp Money Icon Onramp Money Onramp Money Support
Paybis Icon Paybis Paybis Support
Revolut Icon Revolut Revolut Support
Sardine Icon Sardine support@sardine.ai
Simplex Icon Simplex Simplex Support
Stripe Icon Stripe Stripe Support
Skrill Crypto Icon Skrill Crypto Skrill Support
Topper Icon Topper Topper Support
Transak Icon Transak support@transak.com
TransFi Icon TransFi customercare@transfi.com
Unlimit Icon Unlimit (GateFi) Unlimit (GateFi) Support
Utorg Icon Utorg support@utorg.pro
Yellowcard Icon Yellowcard support@yellowcard.io