Once a transaction is initialized with an onramp, refunds or cancellations are generally not available. However, this can vary depending on the individual onramp and their policies. Onramper acts as a fiat-to-crypto aggregator that connects you to different onramps to facilitate your transaction. We do not process the payment or manage the transaction itself, which means that refund and cancellation requests must be directed to the onramp you used for your purchase.
Important Points to Consider:
- Onramp Terms and Policies: Each fiat onramp has its own rules regarding cancellations and refunds. It’s essential to review the terms and conditions of the onramp you’re using to understand their refund and cancellation policies.
- Transaction Status: If your transaction is still in the processing stage and not yet completed, it may be possible to cancel or request assistance. However, this is not guaranteed and depends on the specific onramp’s processes.
- Refunds: If you encounter an issue with your transaction after it is completed, you may be eligible for a refund according to the onramp's policy. Refund requests should be directed to their support team.
How to Proceed:
If you need to cancel a transaction or request a refund, it’s best to reach out directly to the onramp's customer support. You can find their contact information in the confirmation email you received or visit their support page here.