The time it takes to receive your cryptocurrency depends on several factors, such as the fiat onramp you used, the payment method chosen, and your location.
General Processing Times
- Card Payments: These are processed almost immediately, and most crypto transactions are completed within 10 to 60 minutes from the time the transaction is submitted.
- Bank/Wire Transfers and ACH: These payment methods can take longer. Transactions using bank transfers or ACH may take a few hours to up to 3 business days to be processed.
- Blockchain Network Congestion: In cases of heavy network congestion, especially with networks like Ethereum, the on-chain transaction may take longer to process. Bitcoin transactions typically arrive within an hour.
What to Do If You Experience Delays
If your crypto hasn't arrived within the expected time frame, don't worry. Delays can happen, but you will either receive your cryptocurrency or a refund. However, if your transaction has been pending for over 12 hours, and you haven't used a wire transfer or received updates via email, we recommend taking these steps:
- Reach out directly to the support team of the onramp you used. Their contact information is in the transaction confirmation email you received.
- If you can't find the email, you can access the support departments of onramps here.
Understanding Onramper’s Role
Remember, Onramper is a fiat-to-crypto aggregator that connects you with different onramps to help you buy crypto. We facilitate the process but do not manage the payment or the crypto transfer. If issues arise or you need further assistance, please contact the onramp directly for support.