How Long Does It Take to Receive My Crypto?

The time it takes to receive your cryptocurrency depends on several factors, such as the Provider used, the payment method chosen, and your location.

General Processing Times

• Card Payments: These are processed almost immediately; most transactions are completed within 10 to 60 minutes.

• Bank/Wire Transfers and ACH: These methods take longer. Transactions may take from a few hours up to 3 business days to be processed.

• Blockchain Network Congestion: During heavy traffic (especially on Ethereum), on-chain transfers may be delayed. Bitcoin transactions typically arrive within an hour.

   

   

Information Needed for Support

If your crypto hasn't arrived within these timeframes, please provide us with the name of the Provider used for your transaction (e.g., MoonPay, Banxa, Transak, Stripe).

Once you share the provider's name found in your confirmation email, we can instantly provide you with their direct support link to track your funds.

What to Do If You Experience Delays

If your transaction has been pending for over 12 hours (and you haven't used a wire transfer or received updates via email), we recommend these steps:

1. Identify the Provider: Check your inbox for a "Confirmation" or "Receipt" email to see which service processed the payment.

2. Contact Support: Reach out directly to that provider's support team.

3. Use Our Directory: If you cannot find the email, tell us the provider name here in the chat, or access the support directory here.

Understanding Onramper’s Role

Onramper is a fiat-to-crypto aggregator that connects you with different providers to help you buy crypto. We facilitate the interface but do not manage the payment or the crypto transfer directly. For the fastest resolution regarding a specific transaction, please contact the provider that facilitated your purchase.