In most cases, cryptocurrency transactions are completed within 10 to 60 minutes after purchase. However, there can be instances where it may take longer to receive your crypto. This can happen due to various reasons, including congestion in the blockchain network, slower payment methods such as international wire transfers or non-instant ACH, or, in rare cases, additional KYC checks conducted by the onramp.
No Need to Worry
In these situations, there is no need to be concerned. You will either receive your cryptocurrency once the process is complete or be issued a refund. However, if you have not received your crypto 12 hours after completing your transaction and you haven’t used a wire transfer or received any updates via email, you can take the following steps:
- Reach out to the support team of the onramp you used for the transaction. Contact details can be found in the transaction confirmation email you received.
- If you can’t locate the email, you can access the support links for various onramps here.
Understanding Onramper’s Role
It's important to note that Onramper is a fiat-to-crypto aggregator that connects users with different onramps to facilitate crypto purchases. While we streamline the process and help you find the right onramp, we do not handle the payment or crypto transfer directly. For more detailed assistance with your transaction or if issues persist, we recommend reaching out directly to the onramp that facilitated your purchase.