My Credit Card Was Charged, But I Haven’t Received My Crypto – What Should I Do?

If you make a payment using a credit card, the charge is typically not fully processed until the cryptocurrency transaction is successfully completed. In many cases, what you see on your statement is a temporary authorization hold. If an issue arises and the transaction fails, this temporary charge will be automatically reversed by your bank.

What to Do if Your Transaction Is Delayed?

It is not uncommon for certain credit card transactions to take a few hours to process. If you are waiting longer than expected, you can check your status using the tracking link sent to your email (if supported by your provider). The tracker will provide real-time updates and notify you if your payment was declined or if further steps are required.

Information Needed for Support

Onramper is an aggregator and does not manage your payment or the crypto transfer directly. To help you resolve a pending charge or a missing transfer, the support team needs to know which Provider you used.

Please provide the name of the Provider (e.g., MoonPay, Banxa, Stripe, Transak) found in your confirmation email. Once you share the name, we can give you the direct link to that provider’s finance department to confirm the status of your funds.

Reversal of Temporary Charges

Rest assured that if the transaction does not go through, any "Pending" or "Temporary" charges will be automatically released. The money has not left your account; it is simply held by the bank/provider until the transaction is finalized.

Understanding Onramper’s Role

Onramper helps you find the right provider for your transaction, but the specific provider handles the actual payment process. If you encounter issues or need assistance with a charge, we recommend reaching out to the support team of the provider you used. You can find their contact details in your confirmation email or ask us for the specific link once you identify the provider.