My credit card has been charged but I have not received my crypto - what now?

If you make a payment using a credit card, the money will not be deducted from your account until the cryptocurrency is successfully sent. In the event that something goes wrong during the transaction, any temporary charges placed on your card or account will be reversed.

If you find yourself waiting longer than anticipated for your transaction to complete, you have the option to check its status using the link sent to you via email (if your chosen onramp supports this feature). The transaction tracker will provide you with updates and inform you if there are any additional steps required. It will also notify you if your payment method has been declined for any reason, resulting in a failed order. It is important to note that it is not uncommon for certain transactions to take a few hours to process, particularly when using credit cards.