When you purchase cryptocurrency, any issues related to document acceptance are typically communicated to you within the buying flow itself, before the transaction is completed. This ensures you are aware of the issue as early as possible. If you need assistance with document verification or have questions regarding why your document wasn't accepted, you should reach out directly to the onramp you used for your transaction.
Understanding Manual Enhanced Due Diligence
In some cases, a fiat onramp may conduct manual enhanced due diligence after you submit your payment. This process can take anywhere from a few minutes to a few hours to complete. If additional information is required during this process, you will be notified via email. Make sure to check your inbox for any instructions on how to proceed.
Reaching Out for Help
If you need further assistance or details, you can reach out to the specific onramp that facilitated your transaction. This can help ensure that any document verification issues are addressed directly by the appropriate support team.
For a complete list of onramp support channels and assistance options, visit How can I get help?.