Knowledge Base
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End-user FAQ / support
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End-user FAQ / support
KYC
Payment
Get help with your transaction
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Knowledge Base
End-user FAQ / support
Integration support
Client FAQ
End-user FAQ / support
KYC
Payment
Get help with your transaction
End-user FAQ / support
How can I check the status of my transaction?
How can I get help?
KYC
Why do I have to verify my identity?
Do I need to go through KYC multiple times?
Why is my document not accepted?
How long does ID verification take?
Payment
I’ve been waiting for my crypto for a long time, should I be worried?
How long does it take to receive my crypto?
My credit card has been charged but I have not received my crypto - what now?
Why does my credit card statement say ‘PENDING’?
What happens if the transaction gets rejected after a pre-authorisation has been placed on my card?
Why does my card not work to buy crypto?
Can I cancel a transaction or get a refund?
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